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Frequently Asked Questions

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

No refunds will given for any payments made only credits for another date if we have at least 48 hours notice from you of cancelation, staff are paid to load vehicles the morning prior to the booking date, hence if we are not given 48hrs notice of cancellation there are no credits as we have already then had to pay staff and can now not use that inflatable for another customer so we loose money

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location or cancel for any reason.

What happens if I'm having a party in a park with a jumping castle?

You need to apply to the Council for a permit to have a party in the park. Other things to consider are if there is access to electricity in the park. If not, we can supply a generator to power the amusement (at a cost).

Does Super Castles have insurance? Can I get a copy?

Yes, Super Castles is fully insured with an Australian Authorised Insurer. The policy is for $20,000,000 public liability. A copy of the certificate of insurance can be provided on request.

What happens to our Jumping Castle booking if it rains?

Some of our jumping castles are fitted with shower covers so intermittent showers are not a problem. If the rain is heavy and persistent and looks as though it may cause risk to the children's safety, we will call you on the day of your hire. If the weather is bad at your place, please ring us ASAP.

Can i use a hose to wet my castle?

YES you can. At Super Castles you can wet any of our inflatables at no extra charge, but please try to have the castle dry for pickup..turn off the water approx 1hr prior to pickup time.

What does the price of a hire include?

Basic prices without supervision include delivery, installation and pick up of the equipment. The set up of the inflatable equipment is always completed prior to the booking time commencing.

Water slides requirements

The water for the water slides and you will need to provide your own hose & tap. Some water slides require vehicle access.

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